Vembu HelpDesk is an interactive customer support management software that enables you to provide quality support for your products. With this free iPhone App you can now reply to tickets, create new ticket and resolve tickets directly from your mobile phone from anywhere.
With Vembu HelpDesk iPhone app you can do the following:
• View all your support tickets on the go
• Create a new ticket
• Search for a ticket
• Change the properties of a ticket like Owner, Status, Type, Priority, Product, Group, Category and Subcategory
• Respond to your customer’s queries instantly with a quick reply
• Add a note to a ticket
• Add a Follow-up(reminder) to a ticket
• Merge two tickets
• Save the reply messages as canned responses for future use
• Record an audio and add it as an attachment for a ticket
• Shoot a video and add it as an attachment for a ticket
• Take a picture and add it as an attachment for a ticket
• Upload multiple Images/Videos as attachments for a ticket
• View attached images of a ticket
• Mark a ticket as Spam
• View reports based on Tickets and CSAT
• Receive push notifications on ticket updates.